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Hout

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Advanced materials

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Stofafzuiging, afvalverwerking en compressoren

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Tweedehands

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partnerupdate FOM

8 April 2025

Als partner van Fom brengen we je graag op de hoogte van een wijziging in hun supportbeleid.

Vanaf 1 april 2025 wordt er door Fom een vaste kost van €120 per supportticket aangerekend voor technische hulpvragen rond machines ouder dan 2 jaar.


Deze kost wordt één keer per jaar gefactureerd, op basis van het aantal ingediende aanvragen.

 

Belangrijk: deze vergoeding geldt niet voor algemene vragen, het opvragen van documentatie of het identificeren van onderdelen.

 

Goed nieuws: Fom heeft ook beslist om de extra kosten voor kleine bestellingen en spoedzendingen van wisselstukken te schrappen, wat zorgt voor een transparantere bestelprocedure.

 

Deze beslissing werd genomen door Fom zelf. Wij hebben hierin geen invloed, maar staan natuurlijk klaar om je vragen te beantwoorden of meer uitleg te geven.